Top 15 Tips To Help You Interact With Clients At International Call Center

Call centers are centralized offices which are tasked with the job of receiving and transmitting large volumes of requests by telephones. Call centers are primarily of two categories: inbound and outbound call centers. Inbound call centers are set up to help with support related queries. Usually, customers who face technical issues with their electronic equipment […]






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How Can You Manage a Partly Remote Team (with some help from Dilbert)

Working remotely has become an emerging trend now, with the win-win situation it creates for both the parties. It gives employees an advantage to work at their preferred timings from their preferred location; on the other hand, it allows businesses to cut down on the infrastructural cost and other office expenses. Apart from these perks, […]






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How Can CRM Help Drive Great Customer Experience?

What can Customer Relationship Management (CRM) possibly mean? As the term suggests, CRM refers to managing customer relations. This can not only refer to having an account manager for clients to retain and improve relationships with them; but also refers to managing client interaction data and further analyzing it throughout the customers’ life cycle. Businesses […]






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Adopting Omnichannel Strategy Matters in Enhancing Customer Experience

Recently, technological developments have changed the way consumers interact. Customers have now become tech savvy and prefer shopping online. This allows them to venture into new avenues, compare prices and find variety at a single place. But nevertheless, few customers still choose to get the look and feel of products at brick and mortar stores […]






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Do You Know a Great Customer Service that can Create Brand Advocates?

The success of any business depends upon its most important resource, which are its customers. They help businesses achieve their goals and sustain competition. Thus, it is very important to retain customers. Wouldn’t it be easier to sell a product to your existing customer rather than looking for a new prospect? If your customer is […]






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